Returns & Refunds

1. Our delivery promise

You never pay before you see your watch. When the rider arrives, open the package and inspect it first. If it is not what you ordered, arrives damaged, or you are not satisfied at the door, you may decline it and pay nothing. Please message us on WhatsApp 07032242522 right away so we can fix it.

2. Faults discovered after payment

If you find a problem after the rider has left, contact us on WhatsApp as soon as possible — ideally within 7 days of delivery — with:

• Your name and phone number used on the order
• A photo or short video of the issue

We will review it and arrange one of the following:

• Repair — we repair the watch and return it to you
• Replacement — we send a replacement unit
• Refund — where repair or replacement is not possible, we refund what you paid

3. What is covered

• Manufacturing faults: movement stopping, hands not moving, defects present on arrival
• Wrong item shipped (wrong edition, wrong quantity)
• Damage caused in transit (reported promptly with photo evidence)

4. What is not covered

• Damage from drops, water exposure, or misuse after delivery
• Normal wear of the leather strap over time
• An automatic watch stopping after not being worn for extended periods (this is normal — rewind by wearing or setting the time)
• Change of mind after successful delivery and inspection

5. Warranty

Every Rover Ranger carries a 12-month warranty. Faults from normal use within that period are repaired or replaced free of charge — message us on WhatsApp 07032242522 with your order details to start.

6. Refund method

If a refund is approved, it is returned the same way you paid: cash orders are refunded by bank transfer, and transfer orders are refunded to the same account. Refunds are processed after we receive and inspect the returned item.

7. How to start a return

1. Message us on WhatsApp 07032242522 (support 9am–8pm WAT) or email innocentabel000@gmail.com
2. Send your order details and evidence of the issue
3. We confirm the arrangement — pickup or drop-off — at no cost to you for confirmed faults

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